Welcome to the Mavtrixo FAQ page. Here you can find helpful answers to common questions about orders, payments, shipping, tracking, and after-sales support.
If you still need help after reading this page, please contact us at support@mavtrixo.com and include your Order Number and the email address used at checkout so our support team can assist you faster.
Ordering & Payments
Q: How can I use a discount code?
You can enter your discount code during checkout before completing payment.
Please follow these steps:
Choose the item you want and add it to your cart.
Go to your cart and continue to checkout.
On mobile devices, tap “Show order summary” to open the discount code field.
On desktop, the discount code box will usually appear on the right side of the checkout page.
Enter your code and apply it before paying.
After the discount is applied, you may complete your purchase using PayPal, a credit card, debit card, or another available payment method.
Q: What payment options are available?
We accept a range of secure payment methods, including:
PayPal
Visa
MasterCard
American Express
Diner’s Club
Most major credit and debit cards
Apple Pay
Google Pay
Available payment options may vary depending on your location and checkout settings.
Q: What is the shipping cost?
Our standard worldwide shipping fee is generally USD $5.99.
Shipping fees may change depending on your delivery address, order details, or active promotions. The final shipping charge will always be displayed clearly at checkout before you confirm payment.
Shipping & Delivery
Q: Do you offer international shipping?
Yes. Mavtrixo offers worldwide shipping.
We may work with different fulfillment centers and shipping partners so your order can be shipped from an available location whenever possible.
Q: How long will delivery take?
Most orders are delivered within 10–20 business days after order processing and shipment.
Delivery time may vary depending on your country, customs clearance, carrier delays, holiday periods, weather conditions, or other factors beyond our control.
Q: How do I track my package?
After your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You may use the tracking number on tracking platforms such as 17track.net or the carrier’s tracking website to check your shipment status.
Q: Why is my tracking information not updating?
Tracking details may take 24–48 hours to appear after your shipment confirmation is issued.
In some cases, tracking may temporarily stop updating while the package is moving between facilities, waiting for customs clearance, or being transferred to a local delivery carrier.
Q: Why did my order arrive in separate packages?
If your order includes more than one item, the products may be shipped separately from different warehouses or fulfillment locations.
This helps us process orders more efficiently. Separate packages may have different tracking numbers and may arrive on different days.
Order Changes & Cancellations
Q: Can I change my shipping address, recipient name, or phone number?
Please contact us as soon as possible at support@mavtrixo.com with the subject line:
Urgent: Address Change
To help us process your request, please include:
Your Order Number
The email address used to place the order
The complete corrected shipping address
The correct recipient name or phone number, if applicable
We will try our best to update your order before it is sent for fulfillment. Once the order has been shipped, we cannot guarantee that changes can be made.
Q: Can I change the items in my order?
If you need to change the size, color, quantity, or product selection, please email us promptly at support@mavtrixo.com with the subject line:
Urgent: Order Change
Please include:
Your Order Number
Your Order Email
A clear description of the changes you would like to make
Order changes can only be considered before the order enters fulfillment. Once processing or shipment has started, changes may no longer be possible.
Q: Can I cancel my order?
Orders may be canceled only if they have not yet been shipped or entered final fulfillment.
A small processing fee may apply in some cases. Once your order has been dispatched, cancellation is no longer available.
Post-Delivery Support
Q: My order arrived damaged. What should I do?
We are sorry for the inconvenience. Please contact us at support@mavtrixo.com as soon as possible and provide:
Your Order Number
The email address used for the order
Clear photos or a video showing the damaged product
A clear image of the shipping label on the package
Our support team will review the information and help you with the next steps.
Q: What should I do if the product has a defect or quality issue?
If your item appears defective or has a quality-related problem, please email support@mavtrixo.com with:
Your Order Number
Your Order Email
A detailed explanation of the issue
Photos or videos that clearly show the problem
We will review your case and work to provide an appropriate solution.
Q: I received the wrong item or part of my order is missing. What should I do?
Please contact us at support@mavtrixo.com and include:
Your Order Number
Your Order Email
Photos or videos of the item you received
Details of the missing or incorrect item
Our team will check your order and assist you as quickly as possible.
Account & Communication
Q: I did not receive my order confirmation email. What should I do?
Please first check your spam, junk, or promotions folder.
If you still cannot find the confirmation email, contact us at support@mavtrixo.com and provide the email address used during checkout. We will help verify your order and resend the confirmation if needed.
Q: I have not received my tracking number yet. What should I do?
Tracking information is usually sent within 1–2 business days after your order has been processed.
If you have not received a tracking email after this time, please check your spam folder or contact our support team for assistance.
Customer Support
For order help, product questions, shipping updates, or after-sales support, please contact us:
Email: support@mavtrixo.com
Phone: +1 (217) 334-2589
Company Information
Company Name: Acenter International Limited
Address: Room 101A, 1/F, Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong
Thank you for shopping with Mavtrixo.