Shipping & Customer Service Policy
Last Updated: July 25, 2025
Thank you for shopping with Mavtrixo. We know that receiving your order on time is important, and this policy explains how we process, ship, track, and support orders after purchase.
1. Order Processing
After your order is placed, our team will begin preparing it for shipment as soon as possible. Order verification, packaging, and transfer to our shipping carrier generally require up to 3 business days.
Orders submitted during the weekend will normally be processed and dispatched on the following Monday.
2. Delivery Time and Shipping Cost
Mavtrixo offers worldwide standard shipping. Estimated delivery usually takes 10–20 business days, depending on the destination, shipping route, customs processing, and carrier availability.
A flat shipping fee of $5.99 USD applies to each order.
3. Shipping Delays
Although we aim to deliver orders within the estimated timeframe, delivery may occasionally be affected by circumstances outside our control. These may include customs inspections, local postal delays, carrier disruptions, weather conditions, peak-season volume, or other logistics issues.
We appreciate your understanding and patience if your shipment experiences a delay.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You may track your shipment through:
Please note that tracking information may not update immediately after dispatch. In some cases, it may take several days before the tracking number becomes active or shows movement.
5. Split Shipments
For orders containing multiple products, items may be shipped separately. This may happen when products are fulfilled from different warehouses or shipping facilities.
When an order is divided into multiple shipments, each parcel will have its own tracking number. Separate deliveries do not mean that any item has been missed or cancelled.
6. Order Changes or Corrections
If you need to update your shipping address or adjust order details such as size, color, or quantity, please contact us as soon as possible.
Change requests must be submitted within 12 hours after the order is placed.
Please email us at support@mavtrixo.com and include:
- Your order number
- The email address used at checkout
- A clear description of the change you are requesting
We will make every reasonable effort to assist. However, once an order has entered processing or fulfillment, changes may no longer be possible and cannot be guaranteed.
7. Failed or Missed Deliveries
If the courier is unable to complete delivery, they may leave a delivery notice or hold the parcel at a local post office, delivery station, or carrier facility.
Please use your tracking number to contact the delivery provider or check the latest delivery instructions first.
Mavtrixo is not responsible for packages returned, delayed, lost, or undeliverable due to an incorrect or incomplete shipping address, failure to collect the parcel, refusal of delivery, or lack of response to carrier notices.
8. Delayed Tracking or Longer Delivery Time
If your order appears to be taking longer than expected, please first review the tracking information.
If tracking has been updated within the past 7 days, this usually means the package is still in transit and moving through the shipping network.
If there has been no tracking update for more than 7 days, please contact us at support@mavtrixo.com with your order number and the email address used to place the order. Our support team will review the shipment status and assist you further.
9. Lost or Stolen Packages
If a package is officially confirmed as lost during transit by the carrier or shipping provider, Mavtrixo will arrange a replacement shipment at no additional cost to you.
However, packages shown as “Delivered” by the tracking system are not covered as lost in transit. If tracking indicates successful delivery but you cannot locate the package, please first check with neighbors, household members, building management, reception areas, mailrooms, or the local delivery provider.
Mavtrixo is not responsible for packages that are lost, misplaced, or stolen after delivery has been confirmed.
10. Shipping Locations and Delivery Coverage
We ship to many destinations worldwide. In rare cases, if we are unable to deliver to your country or region, we will contact you as soon as possible.
Orders may be shipped from fulfillment centers or logistics partners located in the United States, Canada, Australia, the European Union, or directly from trusted manufacturers. This allows us to maintain product quality, efficient fulfillment, and competitive pricing.
11. Important Shipping Notices
Estimated Delivery Times
Delivery timeframes are estimates only and are not guaranteed. Mavtrixo is not responsible for delays caused by customs, carriers, local postal services, natural events, or other circumstances beyond our control.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, tariffs, or other fees charged by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping fee.
Shipping Address Accuracy
Customers are responsible for entering a complete and correct shipping address at checkout. We cannot be held liable for lost, returned, delayed, or misdelivered packages caused by inaccurate or incomplete address information.
Delivered Orders
Once tracking confirms that a package has been successfully delivered, our shipping responsibility is considered complete. Any loss, theft, or damage occurring after confirmed delivery is not covered by Mavtrixo.
Customer Support
For shipping questions, order issues, tracking concerns, or delivery assistance, please contact us directly:
Brand: Mavtrixo
Email: support@mavtrixo.com
Phone: +1 (217) 334-2589
Company: Acenter International Limited
Address: Room 101A, 1/F, Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong
To help us assist you more efficiently, please include your order number and the email address used when placing your order.