Privacy Policy
Last Updated: July 25, 2025
Welcome to Mavtrixo. This online store is operated by Acenter International Limited. We appreciate the confidence you place in us and are committed to handling your personal information responsibly while providing a secure and convenient shopping experience.
When you access our website, use our services, browse our store, or complete a purchase, you acknowledge that your information may be collected, used, stored, shared, and otherwise processed in accordance with this Privacy Policy.
Information We Collect
We may collect personal information from you when you interact with our website or services, including when you:
- Browse or visit our online store
- Place, modify, or complete an order
- Sign up for newsletters, marketing emails, promotions, or special offers
- Communicate with our customer support team
- Submit reviews, participate in surveys, giveaways, campaigns, or other promotional activities
The types of personal information we may collect include, but are not limited to, your name, email address, telephone number, billing address, delivery address, payment-related information, purchase history, and any other details you voluntarily provide to us.
In addition, certain technical and usage information may be collected automatically when you use our website. This may include your IP address, browser details, device information, pages visited, links selected, time spent on our website, log data, cookies, pixel tags, and similar tracking or analytics technologies.
How We Use Your Information
Mavtrixo may use the information we collect for business and operational purposes, including to:
- Process, confirm, fulfill, ship, and track your orders
- Manage returns, exchanges, refunds, and customer service inquiries
- Improve our website functionality, product selection, services, and overall customer experience
- Send order confirmations, shipping updates, promotional messages, newsletters, and marketing offers
- Customize website content, product recommendations, and advertising
- Detect, investigate, and help prevent fraud, unauthorized activity, security threats, or misuse of our services
- Respond to your questions, requests, feedback, or complaints
- Meet applicable legal, regulatory, tax, accounting, or compliance requirements
Cookies and Similar Technologies
Our website may use cookies, tracking pixels, log files, and comparable technologies to support website performance, remember your preferences, keep items in your shopping cart, understand visitor activity, and provide more relevant advertising.
The cookies and tracking tools we use may include:
- Essential cookies, which are required for basic website operation
- Analytics or performance cookies, which help us understand how customers use our website
- Preference cookies, which remember settings such as your region, language, or currency
- Advertising cookies, which assist in delivering promotions and advertisements that may be more relevant to your interests
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some parts of our website.
Sharing Your Information
We may disclose your information to trusted service providers and business partners when necessary to operate our business and provide our services. These parties may include:
- Payment processing providers
- Shipping, logistics, and delivery partners
- Customer support and communication platforms
- Marketing and advertising service providers
- Website analytics and performance partners
- Government, legal, or regulatory authorities when required by law or valid legal process
We may also use or share information that has been aggregated, anonymized, or otherwise de-identified for business reporting, analytics, marketing, or operational purposes.
Text Message Marketing
If you enter your phone number during checkout or choose to receive SMS communications, you may receive text messages from us, including order updates, delivery notifications, abandoned cart reminders, promotional offers, or other marketing messages.
You may stop receiving SMS messages at any time by following the opt-out instructions included in the message or by contacting us at support@mavtrixo.com.
Your Privacy Choices
Subject to applicable laws, you may request access to, correction of, updating of, restriction of, or deletion of the personal information we hold about you.
To submit a privacy-related request, please contact us at:
You may also opt out of promotional emails at any time by using the “unsubscribe” link included in our marketing emails.
California Privacy Rights
If you are a resident of California, you may have the right to request information about certain disclosures of personal information to third parties for their direct marketing purposes.
To submit a California privacy request, please email us at:
Please include “Attn: California Privacy” in the subject line of your email so we can properly identify and process your request.
Children’s Privacy
Our website and services are not designed for children under the age of 13. We do not knowingly request or collect personal information from children. If we learn that personal information has been provided by a child, we will take appropriate steps to remove such information from our records.
Users under the age of 18 may only use our services with appropriate permission or supervision where required by applicable law.
Data Security
We use reasonable administrative, technical, and physical measures intended to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. Information submitted through our website may be protected using SSL encryption and other security measures.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot promise or warrant absolute security of your personal information.
Third-Party Websites
Our website may include links to websites, applications, or services operated by third parties. Mavtrixo is not responsible for the privacy practices, security standards, content, or policies of any third-party websites.
We encourage you to review the privacy policies of those third-party websites before submitting any personal information to them.
Data Storage and International Transfers
Your personal information may be stored, accessed, or processed in the United States, Canada, Hong Kong, or other locations where we or our service providers maintain operations.
By using our website or services, you understand that your information may be transferred to and processed in jurisdictions outside your place of residence, where data protection laws may differ from those in your region.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements.
Changes to This Privacy Policy
We may revise or update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after changes are posted indicates your acceptance of the updated Privacy Policy.
Contact Us
For questions about this Privacy Policy, privacy requests, unsubscribe requests, or complaints, please contact us using the details below:
Brand: Mavtrixo
Email: support@mavtrixo.com
Phone: +1 (217) 334-2589
Company: Acenter International Limited
Address: Room 101A, 1/F, Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong