Return & Refund Policy
Last Updated: July 25, 2025
Thank you for purchasing from Mavtrixo. We value every customer and aim to handle order-related concerns in a fair, clear, and timely manner.
Should you have any issue with your order, please contact our support team at support@mavtrixo.com. To help us locate your purchase quickly, please include your order number and the email address used when the order was placed.
General Return Policy
Orders placed through Mavtrixo are generally treated as final sale. We do not provide standard returns or exchanges for reasons such as personal preference, change of mind, incorrect size selection, or similar non-quality-related matters.
A return, replacement, or refund request may only be considered if the product is confirmed to have arrived damaged, defective, affected by a quality issue, or if you received an item that does not match your order.
Damaged, Defective, or Incorrect Products
Although we take care to review product quality before fulfillment, issues may occasionally occur during processing or delivery. If your item arrives damaged, defective, or different from the product you ordered, please contact us before taking any further action.
You should inspect your package promptly after delivery. Any claim regarding a damaged, defective, or incorrect item must be reported to us within 7 days of delivery.
To allow our team to review your case efficiently, please email support@mavtrixo.com with the following information:
- Your order number
- The email address used at checkout
- A detailed description of the issue
- Clear photos or video showing the damage, defect, or incorrect product
After receiving the required details, our customer support team will review your request and determine the appropriate resolution. Depending on the circumstances, we may offer a replacement, a partial refund, or a full refund.
Refunds
If your request is approved for a full or partial refund, the refund will be processed back to the original payment method used for the order.
Once issued, refunds typically take 7–12 business days to appear on your account statement. The exact timing may vary depending on your bank, card issuer, or payment provider.
Exchanges
Mavtrixo does not offer regular product exchanges. Replacement items are only provided when an order is confirmed by our support team to have arrived damaged, defective, or incorrect.
Unauthorized Returns
Please do not return any product to us unless you have first received clear instructions and approval from our customer support team.
Any item sent back without prior authorization may be refused, rejected, or left unresolved. Unauthorized returns are not eligible for a refund, replacement, exchange, or any other form of compensation.
Contact Us
For questions about returns, refunds, replacements, damaged items, defective products, or incorrect orders, please contact us directly using the information below:
Brand: Mavtrixo
Email: support@mavtrixo.com
Phone: +1 (217) 334-2589
Company: Acenter International Limited
Address: Room 101A, 1/F, Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong
To help us assist you more efficiently, please include your order number and the email address used to place your order whenever you contact us.